How to contact our Customer Service
Any questions about your order, payment or our products? If you can't find help in our FAQ, feel free to contact us. Our Customer Service is here to help you.
You can contact us by email (email@example.com), by phone (+32) 3 808 11 73 or via our Live Chat option on our website. You'll be able to communicate with one of our agents in live to quickly help you.
Important: if your query relates to an order you have placed, please have your order number ready when you contact our service.
If you can't see the Live Chat icon on the website, it means that none of our agents are available for the moment or the request is outside our opening hours.
You can also write us a letter to the following adress:
Please note: during peak periods such as Mother's Day, Christmas or Valentine's Day, our response times may be longer.
Our opening hours
• Monday to Friday: 9am to 6pm
• Saturday: from 9am to 3pm
• Our services are closed on Sundays and public holidays.
Euroflorist Belgium | Pegasuslaan 5 1831 Diegem | Belgium
Regional Manager Central Europe: Jacqueline Bakker
*In addition, for disputes of a cross-border nature, you can use the European Union's Online Dispute Resolution platform via this link https://ec.europa.eu/odr. The email address of Euroflorist to resolve dispute of this nature is firstname.lastname@example.org.