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FAQ - frequent asked questions

On this page we have collected the most frequently asked questions by our customers. Do you have any other questions or inquiries? Do not hesitate to contact us.

All orders placed before 14:00 on working days and before 12:00 in the weekends for same-day delivery will be delivered between 09:00 and 18:00, provided a florist is still available. If the recipient or their neighbour is not present at the time of delivery, the florist will, if possible, leave a message in the mailbox so that the recipient can contact the florist for a new delivery. If your flowers are delivered by the courier service, you will receive a track & trace link from us to track your order.

Deliveries in most of the European countries will take place the same day of placing the order. For countries outside of Europe, deliveries will be on the following day. This will also be mentioned specifically when placing an order.

You can choose a fixed delivery date, however a time guarantee is not possible. Our florists will always try to deliver to companies during office hours. Funeral orders are delivered before the desired delivery time (if ordered in advance at least 24 hours before the delivery date and on working days).

Do you already have an account? Log in before you place your order. From there, you have easy access to your address book. If you want to become a member, please register.

Step 1: Choose a product of your choice, choose the desired size/amount, click on 'Add to shopping cart' to continue to the shopping cart. Then click on 'Continue'.

Step 2: Enter the recipient's details here.

Step 3: Also choose any extras here, such as flower food, vases, and so on.

Step 4: Choose the payment method and complete the order. You will receive an order confirmation by email afterwards.

We will not give your or the recipients personal details to third parties. Placing and paying an order on our website follows a secure procedure, protected by the known SSL system.

We will use your emailaddress to send you an order confirmation after placing the order. Also, we will saend you an email once after placing the order with Trustpilot (to rate and review our services). When you subscribe to our newsletter, you will receive news and promotions by email. We might use your phone number to contact you regarding your order and delivery or to confirm the delivery with a text message. Our florist might contact the recipient to discuss the delivery.

Yes, you can send flowers anonymously. Only the text that you include in the card text will be attached to the flowers. We won't communicate your name nor address.

Do you have a specific product in mind that you can’t immediately find back on our website? You can always contact our customer service to ask for floral advise and we will help you to find the perfect product you’re looking for.

You have several possibilities to complete your flower gift with an extra surprise. Complete your bouquet for instance with a box of delicious chocolates, a bottle of wine or a teddybear. Take a look at our giftsets as well, where both flowers and accessories are already combined.

After ordering you receive a confirmation on screen and by e-mail. In your e-mail you’ll find all your order details, including the order ID. Keep this e-mail and in case you have any questions, don’t forget to mention the order ID.

Didn’t receive a little “thank you” from the recipient of your flowers? You will receive a text message if your bouquet has been delivered by the florist. For bouquets delivered by a courier, you will have received a track & trace link. You can always contact our customer Service so we can investigate when your bouquet has been delivered.

You can enter a discount code at step 1 (cart) or step 3 (payment) during the order process. Enter the code before choosing a payment method, the price will be recalculated automatically.

The payment methods we use on our website are iDeal, credit card (VISA, Mastercard, American Express) and by invoice. All payments on our website take place on a fully secured payment platform. Your data will never be provided to third parties.

Payments by invoice are handled by our partner Klarna. This post-pay payement method allows you to pay for your order once the delivery has taken place. You will receive a digital invoice by e-mail within a few days. Fill in your name, address, city, e-mail address and other details and proceed to the payment within 14 days.

For each order by invoice we have a credit check and we reserve the rights to cancel the order in case the details don't meet the safety requirements. When the order is being cancelled you will have enough time to proceed with another payment method.

IMPORTANT: This payment method is only intended for private customers. Corporate customers are advised to register an account on our corporate website.

The legal guarantee applies to all items that you buy from us. Legal guarantee means that a product is or must do what the consumer can reasonably expect from it. Specifically for flowers, we offer a seven-day freshness guarantee. The freshness guarantee does not detract from the legal guarantee.

All florists affiliated with us accept the Euroflorist Gift Card and must collect your Gift Card at all times. Plastic gift cards can only be handed in at a florist, wooden gift cards can also be redeemed online on the website.

The Gift Card with the amount in Euros can be redeemed in Germany, Austria, France, Belgium, Luxembourg and of course in the Netherlands at florists affiliated with Euroflorist. In Scandinavia, a Gift Card is also used with the amount in Crowns. This Gift Card can be exchanged at affiliated florists in Sweden, Denmark and Norway.

We use 3 different prices for the bouquets called standard, medium and large. In addition, you can choose an amount yourself. The size changes in proportion to the price and contains more or fewer flowers. The image shown represents the medium bouquet. Standard size will generally contain fewer flowers, large will generally contain more flowers. Exact number of flowers can vary, depending on season and market price, but we guarantee that colour, shape and value are always our priority. Our florists will always try their very best to meet your requirements as much as possible.

In general we cannot guarantee delivery on Sundays and holidays. In most large cities we have a few shops that are open for delivery on Sundays. For specific holidays and occasions like Mother’s Day, most shops are open for delivery.

Flowers and fruit baskets are excluded from the statutory right of withdrawal if they can spoil within the cooling-off period. However, we do give a seven-day freshness guarantee. All flowers supplied by Euroflorist should still be fresh in the vase after seven days. If this is not the case, we ask you to send a photo of the bouquet via chat or to info@euroflorist.be. An employee will contact you and together we will find a suitable solution. More can be read in our return policy.

The Euroflorist websites uses cookies. These cookies do not provide us with any information about you as a user, neither does it pose any risk of infecting your computer with a software virus. Read more about our cookie policy.

Check whether you have entered the correct information. Your username is the same as your email address and the password is personal. If you use an old email address that is no longer in use, please contact our customer service. Have you forgotten your password? Then click on the link and your password will be sent to you by email as soon as possible.

Sorry something went wrong! Our customer service is ready to help you. If your order has not been delivered, you have 30 days to contact us about this. Do you have another complaint, for example about the freshness of the flowers or a different bouquet? Then we kindly ask you to contact us within 7 days after delivery by sending an email to info@euroflorist.be. Enclose your payment ID and photos of the delivered bouquet so that we can deal with your complaint as quickly as possible. You can also contact us via our live chat. On working days we respond to emails within 48 hours and chat messages within minutes. 

Yes, if your order is canceled we will proceed to a full refund of the amount. Please note that it can take 3 to 10 business days before you have the money in your account.

In this case, it is best to contact our customer service by telephone as soon as possible, who can help you find a suitable solution. Changes and cancellations must be made at least 24 hours before the delivery date.

You can place an international order by going to the 'international' option. You then choose the country of your choice and choose one of the bouquets that you will see appear on the screen. When filling in the details of the recipient you will see that it concerns an international country.

If you want to place an order on behalf of a company, we advise you to create a business account on our website. You must then click on 'go to business' at the top right and then take the further steps. The website to which you are directed has been adapted for companies and is part of Euroflorist Belgium.

You can order multiple products for 1 recipient. If you want to place orders for more than 1 recipient, you must place a separate order for each recipient.

You can find your order number in the confirmation email you received after placing your order. This number starts with BE or BECORP and is followed by 6 numbers.

You can choose a florist to deliver your order if they are affiliated with Euroflorist. You can indicate this when filling in the shipping details of your order under 'instructions for florist'. However, we cannot guarantee that the chosen florist can actually deliver your order. In this case, the opening hours of the chosen florist, the availability of the flowers you want to order and whether the florist has the opportunity to deliver must be taken into account.

For privacy reasons, providing the personal data of a sender of flowers is not permitted unless he gives explicit permission. You can contact us so that we can ask the sender for permission.

You can only receive a VAT statement if the delivery of the order takes place within Belgium. If the delivery is abroad, no VAT statement can be provided.

Trustpilot is the website where you can post a review of Euroflorist's services. After placing an order you will automatically receive a message with an invitation to Trustpilot. You are advised to post this review after your order has been delivered.

In this case, it is best to contact our customer service via chat or telephone as soon as possible to find a suitable solution. Contact via social media is not suitable for this. If the florist has already prepared your order, the order may not be able to be changed. As a result, no guarantees can be given that the map text can actually be changed.

In this case, it is best to contact our customer service as soon as possible via chat or telephone, who can help you find a suitable solution. If the florist has already prepared your order, the order may not be able to be changed.

When placing the order, you can choose to pay on account when choosing the payment method. Then click on 'invoice'.

Euroflorist offers the option to pay by invoice using Klarna. With Klarna you can easily pay for your order afterwards as soon as it has been received. You will receive the invoice in your inbox within 1 to 2 days after placing the order. Enter your name, address, place of residence, e-mail address and other details and pay when it suits you during the payment period of 14 days.
We also reserve the right to reject your order on invoice if certain information does not meet security requirements. You can then always place your order with other payment methods.

IMPORTANT: This payment method is only intended for private customers. If you need a business invoice, we advise you to register an account on our business website.

Click on 'my account' at the top right. Enter your email address and choose a password under 'Sign in'. Don't forget to confirm your password. Then click on 'Register'. You will then receive a confirmation by e-mail.

Do you have any other questions or inquiries? Do not hesitate to contact us from Monday to Friday from 9am to 6pm and Saturday from 9am 3pm.