FAQ - frequent asked questions

On this page we have collected the most frequently asked questions by our customers. Do you have any other questions or inquiries? Do not hesitate to call our Customer Service or to send us an e-mail, we'll be happy to help you!

Do you already have an account? Log in before you place your order. From there, you have easy access to your address book. If you want to become a member, please register.

Step 1  – Product Choose size on the product you have selected. Here you can also choose if you want any accessories like vase or flower nutrition to be added to your product. Click on ‘buy now’ to place the order in your basket.

Step 2 – Cart The first thing you do is filling in the recipient for your product. Here, you also add gifts or accessories to your product. Click on the respective icons to do so. Remember that you must complete the recipient’s details before continuing to the next step. When the recipient window appears you fill in all fields that have an asterisk (*) next to it. Click on add recipient after finishing. In the accessories and gifts window, you tick the box belonging to the gift you would like to add to your order. Click on Add to basket to continue. Of course, it is possible to choose more than one gift or accessory if you wish. Our gift collection varies depending on delivering city. If you would like to place another order before continuing to payment, click on continue shopping and start over. You can also choose to copy the order and edit the details. If you have many orders to the same address this is the fastest way. Click on ‘Pay now’ to continue.

Step 3 – Billing Here you choose payment option by ticking the box with your preferred payment option. Fill in the details that are asked for. If you have received a discount code in our newsletter, you can use it here. Please read through our Terms of Purchase and accept them at the bottom of the page. Click on ‘Pay’ to continue. Depending on what payment option you choose, you will either be redirected to our secure payment page or sent directly to our order confirmation page. Your order confirmation will also be sent to your e-mail address. Here you can also click to print out a receipt as a confirmation of your purchase.

All our member shops accept our gift cards. Go to Search Florist in the Euroflorist menu in the top right, and look for the florist in your neighborhoud. If your city is missing, please contact Customer service for help, (+32) 3 808 11 73.

We have gift cards in two different currencies; Euros and Crowns. The euro gift cards can be used in Germany, Austria, France, Belgium and Holland. The gift cards that are in crowns are accepted in our member shops in Sweden, Norway and Denmark. A gift card worth 100 Swedish Crowns, is equivalent to the same amount in the local currencies of Denmark and Norway.

Our new wooden giftcards can also be used on all Euroflorist websites.

There are 3 different price categories for our bouquets; Standard, Medium and Large. Size vary with price, and includes more or less flowers. For most of the bouquets, each size has an image representing it. Exact number of flowers can vary, depending on season and market price, but we guarantee that colour, shape and value are always our priority.

We cannot always guarantee delivery on Sundays and bank holidays. In most large cities we have a few shops that are open for delivery on Sundays. For specific holidays and occasions like Mother’s Day, most shops are also open for delivery.

Check that you filled in the right information. Username is your e-mail address, and the password is your personal. If you are using an old email address that is no longer in use, please contact Customer service to have your username changed for you.

Do you have any other questions or inquiries? Do not hesitate to  send an e-mail to info@euroflorist.be from Monday till Friday between 10 am and 4pm or Saturdays between 10 am and 12.30 pm